Privacy Policy - The Pool Guy USA
Effective Date: June 04, 2025
1. Information We Collect
a. Personal Information
We collect your full name, email address, phone number, home address/service location, project details, and secure payment data.
b. Technical and Usage Information
Automatically collected data includes IP address, device type, browser, pages visited, and usage logs.
c. Mobile and SMS Data
Includes mobile numbers, consent timestamps, and message logs. No SMS data is shared with third parties for marketing.
2. How We Use Your Information
- To schedule and deliver services
- To provide customer service and support
- To send confirmations and promotional updates (if opted-in)
- For analytics and legal compliance
3. SMS Terms & Conditions
Product Description: By providing your mobile number, you consent to receive SMS messages related to service updates, promotions, and customer service.
Message Frequency: May vary; you may receive multiple messages per week.
Message and Data Rates: Standard carrier rates apply.
Opting Out: Reply “STOP” to opt-out anytime. You’ll receive confirmation and no further SMS.
Help and Support: Reply “HELP” or contact us at (904) 452-7445 / sales@thepoolguyusa.com.
Privacy: We do not share SMS data with third parties for marketing. SMS consent and opt-in info remains private.
4. Cookies and Tracking Technologies
Used for website functionality, analytics, and marketing. You can manage cookies in your browser settings.
5. Sharing of Your Information
We only share with trusted providers for business operations or when legally required. We do not sell your data.
6. Data Retention
Your data is kept as long as necessary for service delivery, legal obligations, and marketing (unless opted out).
7. Data Security
We apply security best practices such as SSL encryption, secure servers, and access controls, but no system is foolproof.
8. Your Privacy Rights
You may request access, correction, deletion, or opt-out at any time by contacting sales@thepoolguyusa.com.
9. Children's Privacy
We do not knowingly collect data from children under 13. If found, such data will be deleted.
10. Third-Party Links
We are not responsible for external websites linked on our site.
11. Updates to This Policy
We may revise this policy; changes will be posted with a new effective date.
12. Contact Us
The Pool Guy USA
📍 1621 Emerson Street, Jacksonville, FL – 33027
📞 (904) 452-7445
📧 sales@thepoolguyusa.com
🌐 https://thepoolguyusa.com